Industrial Calibration & Service Terms and Conditions.
On-Site Service:
It is the responsibility of the Customer to have equipment available to facilitate steady workflow. When applicable, Industrial Calibration & Service requests the Customer’s cooperation in providing the on-site technician(s) with an environmentally controlled area to perform calibrations and to stage equipment. This area must have proper lighting and electrical service as well as adequate space to set up test equipment.
Calibration Intervals:
Calibration intervals are per the request of the customer. Industrial Calibration & Service maintains historical data, which may be made available to assist the Customer in making his/her determinations, Industrial Calibration & Service makes no recommendation regarding the accuracy of the intervals determined by the Customer. If an interval is not specified at the time of order, the calibration interval will be set to comply with manufacturer recommendations or AMS 2750, witch ever is more stringent.
Record Keeping:
Industrial Calibration & Service will maintain records of calibration for a minimum of ten (10) years.
Pricing:
Industrial Calibration & Service agrees to maintain the quoted pricing for the term of a purchase order and/or service contract, provided that a purchase order and/or contract for the work quoted is received within thirty (30) days of the quote date. If a purchase order is not provided prices are subject to change without notice.
The price quoted may contain a discount based on dollar volume. If dollar volume commitments are not met, Industrial Calibration & Service reserves the right to revert to list price. In addition, Industrial Calibration & Service reserves the right to, with documented evidence, modify pricing quoted in error, or where the requirements of the work have necessitated a substantial change in manpower or equipment requirements. Additional equipment may be added at any time during the duration of the contract. Equipment may be deleted from the agreement with written notice from the Customer prior to the date of calibration under the agreement.
On-Site Pricing
An agreement is required prior to scheduling on-site work. As soon as Industrial Calibration & Service arrives at the Customer’s site to perform work, the Customer becomes liable for payment of 90% of the
quoted amount or for the actual work performed, whichever is greater, plus travel charges (where applicable).
Payment Terms:
Invoices are due and payable in full within thirty (30) days from their date, unless other terms have been agreed to in writing by Industrial Calibration & Service. Finance charges at the rate of 2% monthly may be added at Industrial Calibration & Service’s option to any invoice not paid when due. Prices stated in the invoice are subject to correction for errors unless otherwise noted.
Sales & Similar Taxes:
Unless otherwise stated by Industrial Calibration & Service, prices do not include sales, use, excise or similar taxes. Consequently, the amount of any present or future sale, use, excise or other tax applicable to the sale of the products hereunder, shall be paid by the Customer in addition to the invoice amounts.
Warranty:
Any number of factors can cause a calibrated unit to drift out of tolerance at any time following its calibration. Industrial Calibration & Service warrants that any item calibrated by it, found to be out of tolerance within thirty (30) days, due to defects in workmanship, (including Industrial Calibration & Service provided parts, repair or calibration processes), will be recalibrated at no charge if such item is returned to Industrial Calibration & Service’s facility at the Customer’s expense, when applicable. Parts used to replace defective parts provided by Industrial Calibration & Service are new or equivalent to new in performance. Title to replacement parts pass to the Customer upon shipment, and the defective parts become the property of Industrial Calibration & Service.
Limitations of Warranty and Liability:
The liability of Industrial Calibration & Service will in no case exceed the cost of correcting defects in products or calibrations and will not extend beyond thirty (30) days from date of shipment. All claims for defective products, parts or calibrations under this warranty must be made in writing immediately upon discovery. Industrial Calibration & Service assumes no liability for the consequences of misuse of products by the Customer.
THE FOREGOING IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES WHATSOVER, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WIHTOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PURPOSE. Any references by Industrial Calibration & Service to the Customer’s specification and similar requirements are only to describe products, and no representations or other terms therein shall have any force or effect.
The foregoing is Industrial Calibration & Service’s only obligation and the Customer’s only remedy for breach of warranty. Except for gross negligence, willful misconduct, and remedies permitted under any other clause of these Terms and Conditions, the foregoing is the Customer’s only remedy hereunder by way of breach of contract, negligence or other tort, or otherwise. In no event will the Customer be entitled to incidental special or consequential damages. Industrial Calibration & Service does not authorize any
agent or representative to warrant product fitness for any particular use or to make any other warranty, express or implied, or to assume any liability, except as set forth herein.
Acceptance of Terms & Conditions:
Acceptance of the terms and conditions herein is an essential prerequisite to any contract of sale made by the seller. No condition stated by the Customer in its offer or acceptance will be binding upon the seller if in conflict with, inconsistent with, or in addition to the terms and conditions contained herein. Acceptance of any goods or services manufactured and /or delivered hereunder will constitute purchaser’s agreement to said terms and conditions.
Safety:
Industrial Calibration & Service reserves the right to refuse to carry out any work, which in Industrial Calibration & Service’s opinion, would be hazardous. Industrial Calibration & Service will not be responsible in any way to Customer for any such refusal. Industrial Calibration & Service will comply with all of Customer’s safety requirements where applicable; however, any protective clothing or any other equipment required as a result of Customer’s requirement will be provided to Industrial Calibration & Service at no cost.
Calibration:
The service level, either with or without data and uncertainties, is to be determined on a per item basis. A calibration certificate with traceability information will be provided. All work will be performed in accordance with Industrial Calibration & Service’s Quality System. Key aspects of the service will include:
• Industrial Calibration & Service calibrations are performed in accordance with Manufacturers specifications and/or International, Regional or National Standards, and at recommended test points. Custom specifications and/or test points requested may result in additional charges.
• All calibration standards are traceable to SI units through NIST, or other recognized national or international bodies or physical constants.
• Calibration standards are maintained in a calibrated condition. • Calibration work is performed by trained technicians.
• Industrial Calibration & Service monitors and reports the temperature and relative humidity under which the calibration work is performed, when applicable.
• All instruments are inspected and cleaned.
• If repairs are required prior to performing the calibration, an estimate of time and cost will be provided. Repairs are done only with customer approval.
• A calibration sticker is affixed to each instrument except where it will interfere with the unit’s functionality. The sticker includes the calibration date, due date, and initials of the technician. Tamper- resistance seals are applied where appropriate.
• A certificate of calibration is supplied for each calibrated instrument.
• For items received in an out-of-tolerance condition, an out-of-tolerance notification is provided.
• All calibration certificates are available through our portal online service at no additional charge. The portal gives you password-protected access via the internet to your calibration records.
• Calibration recall notification is provided prior to the calibration due date.